FAQ - Frequently asked questions :

When will I get my order ?
Once payment/proof of payment is received. It takes 1-4 working days. Depending on your area.
Should you need your order urgently/same day etc. please contact us for a quote

How can I pay for my order ?
We currently accept EFT only. Therefore we can offer free shipment for orders exceeding R 1000.
Do you have stock ?
We do our best to keep stock levels up to date. If you can add the item to the shopping cart it is 99.9 percent sure it's available. In the rare case of an error we will refund/contact you immediately.
What if I don't like the product or if it doesn't fit ?
No problem at all , Any product can be returned within 14 days if in new condition and with all tags/ original packaging intact.
For our saddles ordered directly from our online shop we allow you a 30 day trial period with money back guaranty
please contact us for a return code/address
Is there a crash replacement policy ?
Yes, for irreparable damage to your SQlab product caused by a fall in the first six month , we offer a 50% discount on the purchase of a new SQlab replacement product and 30% for older products up to one Year .

If you want to take advantage of Crash Replacement, please contact us with proof of purchase and a description and/or picture of the damage for a return code/address.

Hereby the product automatically becomes our property and we contact you after a detailed examination regarding a suitable replacement product.